24/7 help with ticket problems.

Your ticket is not accepted, the QR code will not load or the pickup does not work out? Message us on WhatsApp. We help until it works.

Ticket problems: 24/7. Otherwise Mon–Sun 8–20 (time zone Europe/Zurich).

Ticket not working? This helps right away.

Message us first
Send us a message on WhatsApp. We are reachable around the clock for ticket problems and reply as quickly as we can.
Have your booking reference ready
Tell us the reference number from your confirmation email and the platform (GetYourGuide or Klook). A screenshot of the error helps.
Contact the platform support
We clarify things with the platform in parallel. You can also use the platform's own support, the links are below.
Stay on site
Stay at the entrance or meeting point so we can find a solution with the provider on the spot.

Booking, payment and refunds run through the platform where you booked.

After a long delay, a cancellation or a missed connection you may be owed compensation under EU passenger rights. AirHelp checks it for you.

Partner link to AirHelp: we may receive a commission, nothing changes for you.

We plan your trip the way we travel ourselves.

I plan your trip personally – from the first call until you are back home. And when things get tight, my crew steps in.

For ticket problems WhatsApp is the fastest.

Ticket problems: 24/7. Otherwise Mon–Sun 8–20 (time zone Europe/Zurich).

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Does the 24/7 help cover every booking?

It covers problems with tickets and experiences you booked through our offers. For everything else you can reach us daily from 8 to 20.

Who refunds me if a ticket does not work?

Payment and refunds run through the platform where you booked. We support you in clearing up your case there.

What do I need for quick help?

The booking reference, the platform, the date, and a screenshot or photo of the problem.